Requesting information about my mortgage

We all like to keep track of our finances. That's why we've made it easy to get information about your mortgage; the most secure way is by using our customer hub. Alternatively, you can submit an online form for our most common requests using the links below. Once we've received the request, we'll aim to send you the information within 5 working days.

What can I request?

  • Balance enquiry – Your current mortgage balance will show the total balance outstanding
  • Duplicate annual statementYour annual statement is a record of all the payments on your account throughout the financial year. We’ll send it once a year to show you the opening and closing balance of your account
  • Interest certificateThis certificate shows the interest charged on your account(s) for a specified financial year. Your accountant might need this for tax purposes
  • Payment historyThis is an interim mortgage statement, detailing all the payments due and received on your account(s). You can use this as proof that you’ve maintained your payments, but it won’t show any balance outstanding
  • Redemption statementYour redemption statement shows how much needs to be repaid to close your mortgage account(s). It’ll include your outstanding balance and any fees and charges you’ll need to pay
  • Other requests – Can’t find what you’re looking for? Don’t worry. Just fill in our online form and we’ll do our best to help you

Deeds – For the majority of properties registered electronically with the Land Registry, we don’t hold any title documents. However, we may hold your full paper deeds in some situations. You can find out whether we hold your deeds on your customer hub.

If we hold your paper deeds and you need the original documents at any time, you’ll need to appoint a solicitor from our panel to request these on your behalf. They’ll be able to find out more information on our dedicated solicitor page.

Alternatively, if you feel your query could be answered by documents within the deeds, please get in touch.


Your home may be repossessed if you do not keep up repayments on your mortgage