Protecting your device
There are a number of potential threats online and you need to ensure that you properly protect your devices- mobiles, tablets, laptops or PCs. This will help safeguard against your device being infected with malicious software and from potentially serious consequences such as fraud and identity theft.
- Ensure you have up-to-date anti-virus software in place on your devices. Schedule regular checks on your computer system.
- Keep the software on your device up-to-date. Install the latest software update as soon as possible. You will normally receive a prompt to update.
- When downloading apps, go directly to a legitimate source. For example use the official App store or the Play store. Be cautious when downloading apps accessed by clicking on a link.
- In the event your device is lost or stolen, most smart phones & tablets have a capability to be remotely wiped. This will prevent sensitive information from falling into the wrong hands.
- Secure access to your device. Use a strong PIN, password, passcode or fingerprint detection to access your device.
- Ensure to clear all information on your device before selling it.
- Know how to recognise the signs that your computer may have become infected (including but not limited to the following):
- Applications that don’t work properly.
- Date of last login doesn’t match the date you last logged in.
- System slows down, freezes or crashes.
- Unusual error messages.
- Your browser toolbar changes.
- System performance deteriorates unexpectedly.
- An increase in the number of files on the system when nothing has been added by you.
- Printing does not work correctly.
- Distortion on screen.
- File size changes for no apparent reason.
- If you suspect that your device may be infected. Do not log on to any online banking channels until any malicious software has been removed.
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com
Emergency Contact Numbers
You can contact us 24 hours a day, 7 days a week on:
Calling from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Calling from ROI
Freephone: 1800 946 764 (personal and business)
Calling from Overseas
Not Freephone: 00353 567 757 007
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.