Make a PPI complaint

 

There are several ways that you can contact us if you wish to make a complaint about your PPI.

If you have already made a complaint to us and have yet to receive our final decision, there is no need for you to do anything further until we contact you. We will investigate your complaint as soon as we can and then send you a letter to confirm the outcome of our investigation.

You have until 29 August 2019 to complain about your PPI policy; any complaints we receive after this date will not be considered.

If you have yet to complain, you can tell us about your complaint in the following ways:

  • By our online form

    Our online complaint form is available via the button below for you to submit your PPI complaint to us. Once submitted, there is no need for you to do anything else until we contact you.

    Submitting your complaint this way takes approximately 20 minutes. Please include as much information as possible to help us with our investigation.

    Online complaint form

  • By email

    You can email us by clicking the button below. One of our team will log your complaint and we will respond to you within the usual timescales.

    Please note that this address is not encrypted so we do not recommend that you send any personal documentation to this email address.

    Email us

  • By post

    You can complain to us by post by sending us a letter or by completing the Financial Ombudsman Service questionnaire via the button below and sending it to us at the following address:

    Bank of Ireland
    PPI Complaints Team
    PO Box 3191
    Bristol
    BS1 9HY

    Financial Ombudsman Service questionnaire

  • By telephone
    Product Brand Telephone Number Opening Hours
    Post Office Money ® Credit Card or Personal Loan 0345 607 6500 8am-8pm Monday-Friday
    9am-5pm Saturday
    Closed Sunday and Bank Holidays
    Bank of Ireland Credit Card 0345 607 6500 8am-8pm Monday-Friday
    9am-5pm Saturday
    Closed Sunday and Bank Holidays
    Bank of Ireland Personal Loan 0345 7365 555 8am-Midnight
    7 days a week, including Bank Holidays
    Bank of Ireland/Bristol & West Mortgage 0800 953 0025 9am-5pm Monday-Friday
    Closed Sunday and Bank Holidays

    In 2015, Bank of Ireland entered into a partnership with The AA. PPI has not been sold alongside any Personal Loans, Credit Cards and Mortgages offered by The AA® under this partnership.