If my request is declined, can I appeal the decision?
You have the right to appeal our decision but to request an appeal you will need to provide us with additional information about your circumstances that you did not supply initially.
If you would like to appeal our decision please go to one of our branches in Northern Ireland.
Which credit reference agencies do you search when considering my overdraft request?
The Credit Reference Agency (CRA) we use is Equifax Limited.
You may request a copy of your credit file by contacting: Equifax Ltd Customer Service Centre, PO Box 10036, Leicester, LE3 4FS or online at www.equifax.co.uk
The Credit Reference Agency charge a fee for this service.
Can I change my mind and cancel my overdraft request?
Yes, you have the right to cancel the overdraft within 14 days of receiving the letter confirming that your overdraft has been approved.
In this event you will need to pay us any outstanding balance plus any interest applicable as soon as possible, and within 30 days of the date that your overdraft facility is cancelled. Any termination of your overdraft after this cancellation period will be subject to the terms and conditions relating to your account.
Please telephone us on 0800 0850 444 to cancel your overdraft.
How can I request a decrease in my existing overdraft limit?
Simply complete a new overdraft request for the total amount that you now require. Example: If your existing overdraft is £400 and you want it to decrease by £100, complete a new overdraft request for £300 (a credit search will not be completed in this case).
- How can I request an increase in my existing overdraft limit?
I have a joint account. Can I apply on the internet?
For an overdraft to be applied in a joint account we need to have the consent of all parties. We would ask that all parties go to one of our branches in Northern Ireland so that information can be given to you all before applying for an overdraft.
Can I speak to someone before applying?
Of course, please go to one of our branches in Northern Ireland so that information can be given to you before your application is completed.
Also, if, for any reason, you feel you don’t fully understand the Bank of Ireland UK overdraft or the commitment you’re entering into, we would encourage you to take further time to consider your application or to discuss it with a family member or friend.
When and how will I know if my overdraft request was approved?
A decision on your application will be reached within 48 hours and, if successful, the amount will be applied to your account within 60 hours. You will receive a letter from us within 3-5 working days to advise you of our decision.
Please make sure to read the Overdraft Terms and Conditions which will be enclosed with your letter.