Support for customers impacted by COVID-19

Customers should contact us if they need assistance but we have already put the following arrangements in place.

Fraud, scams and financial abuse

Fraudsters are exploiting the spread of COVID-19 coronavirus to facilitate various types of fraud and cybercrime. To protect yourself from these threats please continue to be vigilant with phishing emails received or emails with attachments that may contain malware. Check the Fraud Alerts section for more advice.

If you or someone you know is suffering from or at risk of financial abuse please note that help and supports are available.

If you need us to contact you safely to discuss your financial affairs, you can let us know how you would like to be contacted and when is a good time by completing this form.

You can also download the ‘It’s your money’ leaflet published by UK Finance.