If you have been impacted by COVID-19 (e.g. cancellation of an event paid for by card) and you wish to follow our claims process, please click here.
Please bear with us as our processing of disputed transaction claims are taking longer than usual due to the volumes we are currently receiving. Your patience is appreciated. If you have already made a claim, you don’t need to call us: we will be in touch if we need further information.
From 1 April, the limit for contactless payments has been increased to £45. The new limit may take some time to be introduced across retailers due to the current pressures of the COVID-19 outbreak. This is controlled by them, so please bear with them while these changes take effect.